Mission Statement

Our mission is to take a genuine interest in our clients, understand their objectives, and exceed their expectations. We strive to be the leader in the paintless dent removal industry through innovation, not imitation. We believe that teamwork is essential to maximize the profits for our business partners. We will treat our mutual customers with the highest levels of service, quality and professionalism to make them life-long customers.

Insurance Coverage

Dent Impressions understands that the most important part of any business to business partnership is to protect your investment. We have taken the liberty of protecting your investment by being fully insured while most of our competitors have no insurance. The biggest insurance that shops tend to overlook is worker's compensation insurance. Insurance companies have caught on to this trend and some workers' compensation auditors are now charging the body shops for coverage for independant contractors. Their reasoning is simple. If your independant contractor does not have coverage, they will treat them as an employee. After an average hail storm, this could mean that your shop may be required to pay $20,000 to $30,000 of coverage for uninsured contractors. Other insurance you should require is Liability Insurance and Garage Keepers Insurance. Dent Impressions carries all 3 varieties thus alleviating you from the added expense of paying for our insurance and further protecting your investment.

Lot Reconditioning.

We believe that keeping our dealerships' lots "dent free" will help the dealership sell vehicles. We believe that a dented vehicle gives a perspective buyer the impression that the vehicle wasn't cared for by the previous owner, thus making it harder to sell. We offer competitive volume discounts that you can pass on to your customers. We provide our dealerships unmatched service without the large corporate prices. When we fix multiple vehicles on the lot, we offer an average cost per vehicle repair. This will make sales professionals feel at ease when they figure out their sales commission on a vehicle. We can customize any situation for our dealerships, just tell us what works for you and we will adapt.

Service Drives

One of the newest services that dealerships can offer to their customers, through the service department, is paintless dent removal. Our goal when setting up a PDR program in the service department of your dealership is to have the additional profit pay for the lot reconditioning. We send our customers to your location which usually creates additional business for your service department in the future. Dent Impressions is the innovative leader in marketing PDR for service drives. We provide the following tools to service writers to maximize the amount of PDR repairs.

Hail Catastrophe Management

It is no secret that a hail storm is the most profitable part of the paintless dent repair industry. Dent Impressions has molded our dealership program to maximize profits for both the dealership and Dent Impressions. With years of experience in the hail chasing business, we have learned many things that the majority of "local dent guys" will never learn. When hail hits your dealership, you will need this experience and professionalism to maximize the potential profits from hail damage. We have learned that this all starts years before the hail even hits. We have the plan for successful hail profits, we just need the phone call. The following provide some examples of our plan:

1. Working With Your Insurance Company
   Every dealership has their own thoughts on letting their dent guy work with their insurance company when there is a hail loss. Our thought is simple; we help our dealerhsips get the money they are entitled to fix their cars properly. With Dent Impressions, you will have a licensed independant insurance adjustor workign with your insurance company on your behalf. We do not tell your insurance company how to do their jobm we are there to help them do their job and to oversee the claim on your behalf. We make sure every dent is counted and every dollar you have coming is paid to you.
   
   Most dealers think that they can pull one over on their insurance company but they fail to realize that their insurance policy clearly states how they will be compensated for a hail loss. One of our dealers in Nebraska called us to inform us that his lot was hit with very light hail. He insisted that we not come because he didn't think that it was bad enough to be over his insurance deductable. After five days of estimating his vehicles with his insurance company, he received checks totaling $119,000. We clearly made a difference in the amount he received.


2. Retail Work
   
   One of the most overlooked potential revenue stream for a dealership in the PDR business is retail hail repair. Dent Impressions' National Hail Team has the ability to handle all aspects of retail hail repair. We can set up in the body shop if rhe dealer has one or we can operate through the service department, as applicable. If the dealership doesn't have room to house us internally, we can bring our mobile body shop which consists of a tent and trailer which we use as an office. To increase the amount of traffic for hail repair, the dealership can choose to have one of our insurance partners write their claims at your location. Our insurance Program is aimed to help insurance companies with their hail catastrophe management, thus giving us the opportunity to serve their customers. No matter the situation, Dent Impressions is ready to bring the profits of retail hail repair to your dealership. After a perfect storm, the profits the dealership realizes from the retail work can pay for the repairs to the lot vehicles.


3. Hail Repair On Dealership Vehicles
   
   As a former wholesale dealer, I understand the importance in finding the lowest bid to fix the vehicles on a dealership lot. However, my experience in the hail business has proven time and time again that the lowest bid usually creates collateral damages. A wise man once said that the space shuttle blew up because of low bids. At Dent Impressions, our bid on a dealership's lot will start with competitive pricing. We are in the dent removal business, not the dent improval business so you can be assured that it is done right the first time. We provide our dealers with lifetime written warrantees which follows the customer that buys the repaired vehicle. Dent Impressions follows Manufacture Service Repair Bulletins on PDR so the manufacture warantee will still be valid. We are confident that Dent Impressions will have a lifetime partnership once a dealership experiences our service and professionalism, adds up the profits from retail work, and recognizes the growth in their customer base for future sales.